Refund policy

Refund Policy

Last Updated: 2026-07-30

Returns

At relleif, we want you to be satisfied with your purchase. You have 30 days from the date of delivery to return an item for a refund of the purchase price, excluding shipping charges. Items must be unused, in their original condition, and in their original packaging.

Return Process

To start a return, email us at admin@relleif.com or call +212 6 14 77 89 80. Please include your order number and reason for the return. Once we receive and inspect your item, we will notify you whether the refund is approved. Approved refunds are credited to the original payment method within 5 business days.

Late or Missing Refunds

If you have not received a refund, check your bank and contact your card provider first. If you still need help, contact admin@relleif.com.

Exchanges

We replace items only when they are defective or damaged. Email admin@relleif.com for instructions.

Shipping Returns

You are responsible for return shipping costs. Shipping costs are non-refundable, and return shipping may be deducted from your refund.

Damaged or Defective Items

Contact admin@relleif.com as soon as possible with photos of the damaged item and packaging. We will work with you on a replacement or refund. Products are covered by a 2 years manufacturer’s warranty against defects.